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РЕПУБЛИКА МАКЕДОНИЈА
АГЕНЦИЈА ЗА ЕЛЕКТРОНСКИ КОМУНИКАЦИИ

Customer Care

Customer Care Division informs the users of public electronic communicationservices with an aim to familiarize them with their rights as well as with the rights and obligations of the operators and providersof public electronic communicationservices.
  • Proposes procedures for complaints resolution received from the customers;
  • Organises the preparation  of  decisions on the proposal received from the AEC Inspectorate;
  •  Analyses general conditions for access and use of  public electronic communication services  in terms of protection the rights of users published by the operators or providers of  public electronic communication services  and if necessary, proposes their amendment.
  •  Organises and coordinates the process of approving the standard subscription contract. 
  •  Informs the end users through the AEC Contact Centre via the call number 190 on all matters within the jurisdiction of the AEC.
  • Monitors and applies the legislation relating to the consumenr rights protection. 
  • Organises meetings, information, presentations with the Organisations of consumenrs and  with the Ombudsman regarding the protection and rights of consumers.
  • Prepares correspondence and information to the government authorities, consumers organisations and  Ombudsman regarding the protection and rights of consumers.
  • Prepares information  published on the AEC website concerning the rights of the consumers and rights and obligations of the operators and providers of electronic communicationservices. 
  • Prepares and keeps  records on statistical analysis data for the resolution of complaints and issues asked via AEC Contact Centre. It fully performs the tasks, respecting given deadlines for resolution of customer complaints and responsibly and timely informs the end users. 

Agency for electronic communications

Kay Dimitar Vlahov 21, 1000 Skopje,
Republic of Macedonia

E-mail: contact@aec.mk
Тел.: + 389 2 3289 200 + 389 2 3289 203
Факс: + 389 2 3224 611



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